Help me

Hello LumaSoft Support,

I’m contacting you regarding my LumaBooth subscription and a series of charges that continued after I had already cancelled the subscription renewal.

I purchased the subscription in February 2026 for $18. Shortly after purchasing it, I specifically cancelled the automatic renewal because I did not intend to continue using this subscription.

However, I recently discovered that I continued to be charged $18 every month after the cancellation. My account currently shows six monthly invoices starting in February.

I have now cancelled the subscription again, but I had already completed the cancellation process back in February.

Could you please check the subscription/account logs and verify when my original cancellation request was made? If your records confirm that I cancelled the renewal in February, I would like to request a full refund of all charges that occurred after the original cancellation.

The subscription was also not being used during this period, which should be visible in the account activity.

I am not disputing the original $18 purchase in February. I am requesting reimbursement for the subsequent renewals that occurred despite my cancellation.

I would appreciate it if you could review the account history and refund all charges made after the original cancellation date to my original payment method.

Thank you very much for looking into this.

Best regards,
Orel