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All purchased credits should be retained

Many of us are small businesses; every month can be different, and most of the time we don’t know how many photos will be taken at an event. How do you distinguish between credits that you buy once and don’t expire and the credits you buy monthly as part of a subscription? Why can’t you just keep all the credits you’ve purchased? That way, you’d be flexible and wouldn’t have to worry about credits expiring and having to buy new ones because you’ll need a lot of them next month. Business isn’t always easy when it comes to pricing, and everything has to be calculated. These credits don’t really help small businesses, so all credits should be retained.

Status: Completed9 comments

This request was merged into another request

Comments9

  • Luma Mike

    Team•

    Apr 1

    Pay-as-you go credit packs were released last week which do not expire.

  • Luma Mike

    Team•

    Mar 26

    You can use the new pay-as-you go plans.

    • FOTOBOX Metzingen

      •

      Mar 26

      How do you distinguish between monthly credits and one-time credits that don't expire?

      • Luma Mike

        Team•

        Mar 26

        Subscriptions, AI Portraits:

        • EdgarsFoto Foto Kaste

          •

          Mar 30

          Please document the exact AI credit usage order when a new billing month starts. If I have leftover Pay as you go AI credits from last month, do the system use those first, or does it use the monthly plan credits first? This is important for planning purchases (for example, buying 500 credits) and knowing what’s most cost-effective month to month.

          • Luma Mike

            Team•

            Mar 30

            They are used in that order, monthly, the pas-as-you-go.

            • EdgarsFoto Foto Kaste

              •

              Mar 31

              I didn't understand the answer.
              For example, let's say this:
              01.04.2026 I activated a monthly plan for 150 AI.
              15.04.2026 I spent all 150 AI and bought 500AI Pay as you go on the same day.
              25.04.2026 I spent 100 AI
              30.04.2026 I have 400AI pay as you go balance.
              01.05.2026 the monthly plan automatically activates and I get 150 AI 10.05.2026 I spent 100 AI. From which balance will these be deducted? From the monthly plan or from pay as you go?

              • Luma Mike

                Team•

                Mar 31

                All monthly credits get used first then when you run out, the pay-as-you go credit will get used.

                • EdgarsFoto Foto Kaste

                  •

                  Apr 1

                  Thanks!