Reliable event sync across devices, with a manual sync push and refresh
Make event sync between the dashboard, desktop, and booth devices reliable and controllable. Operators report start screen designs, printer limits, auto print, and button labels not applying on the booth, templates only partially updating on a second PC, and new events appearing at random. They ask for a manual Sync Push or Refresh button that forces every device to pull the latest settings, and for all events to sync in the background as dslrBooth did.
Consolidated from 4 customer requests on 3 Sep 2026.
Original request
I encountered an issue with event synchronization between the desktop setup and the booth device.
I created and configured events on my desktop PC and then downloaded/synced them to the booth. However, several settings are not being applied correctly on the booth.
Issue:
Multiple settings configured on the desktop are not transferred or applied on the booth device.
Examples of missing / incorrect sync:
Start screen design is not applied
Printer settings are not transferred:
Maximum number of prints per event
Maximum prints per session
Auto-print disabled setting is ignored
Button labels (e.g. Photo, Boomerang, Video):
Labels are shown again, even though they were disabled on desktop
Expected behavior:
All event settings configured on the desktop should be fully synced and applied on the booth device.
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Comments12
187087056
Apr 18
Touchscreen start behavior:
The setting that defines whether a session starts automatically with a photo when triggered via touchscreen is not applied
The checkbox setting (enabled/disabled) from the desktop is not transferred correctly
GoBooth
Apr 19
Mike is asking if you’re using the new software (dash.lumabooth.com) to create the events - or if you’re still using version 7.
he understands their a sync issue. but he needs to know how you’re creating the event to properly investigate.
also, this is the “new feature” request section. For your issue, I would contact support through their normal support channels.
Luma Mike
Apr 18
Are you creating the events in dash.lumabooth.com or LumaBooth for Windows? Are all devices on the latest version?
187087056
Apr 25
Hi,
I created the event using LumaBooth for Windows (desktop software), not via dash.lumabooth.com.
I’m currently on the latest version: v8.1.23.0.
I set up a new event on my desktop PC and then downloaded it on the booth device.
However, several settings were not applied correctly on the booth.
Here are the main issues I noticed:
Start screen background
I set a custom image on desktop
On the booth, the screen is just black
Button labels (Photo, Boomerang, Video, etc.)
Disabled on desktop (since text is already part of my design)
Still visible on the booth
Had to disable them again manually on the booth
Print settings
Max prints per event: set to 150 → booth shows 5000
Auto print: disabled on desktop → enabled again on booth
Touchscreen start behavior
Option to start session automatically via touchscreen was disabled
Still enabled on the booth
Text / button labels (customized language settings)
Not fully applied
What worked:
Photo layout (template) was transferred correctly
Summary:
It seems that some parts of the event (like layouts) sync correctly, while many important settings (UI, print behavior, start behavior, etc.) are either not transferred or reset on the booth.
Additional note:
I am aware that events can also be created via the dashboard, but currently the desktop software offers more advanced options, which is why I prefer using it for setup.
KlickKiste Wolfsburg
Sep 3
•Merged request
•2 votes
Sync Push
Hi Luma-Team,
i often have the issue, that i change a template on a PC Nr 1 or online, but it doesnt change on the PC Nr 2, or it changes only partially.
so i guess a Sync Push would be helpfull: i manually would start the sync and all other devices would be updated on the latest version of the templates and other seeting.
i right now cannot relay on the sync and have to check and douple check all setting
also happend yesterday: an event started on the booth with prefered setting. parallely i opend the event on the ios app and it was far away from perfect. and all oth the sudden the settings on the booth changes to the wrong ones i saw in the ios. This shoul not happen
BR
Alex
769596206
Sep 3
•Merged request
•2 votes
Refresh Button on Events Page
I am loving this new software and how there is a backend management where I can make the events and have them populate on the booths. The one issue I am running into is that there is no way to force a refresh of the new events. It seems like it only does it kind of randomly. It would be great if on the events page there was a button somewhere that refreshed and grabbed all the new events so that you don’t have to wait for them to populate.
Luma Mike
Jun 1
The dashboard auto saves every 10 seconds.
If you are having issues, please make a screen recording and share with us.
MYSHOW
Sep 3
•Merged request
•1 vote
Sync all Events in Background
Hello, before, when we launched DSLR, all the projects synchronized. Now, we have to synchronize the projects one by one. It's not practical. Thank you.
Luma Mike
Apr 4
Please explain what you mean. Provide a video or screenshot so we can understand.
MYSHOW
Apr 4
je ne suis pas devant une de mes bornes photos mais en fait il faut aller sur un nouveau projet pour qu'il synnchronise ou cliquer individuellement sur des fleches de telechargement